Payment & Shipping

PAYMENT

Payment is due at the time of checkout regardless of shipping. Orders CANNOT be changed, modified, or canceled after checkout.

We offer store credit for returns postmarked within 30 days of your order date. We DO NOT issue refunds to the original method of payment.

Please note: Ivy & Olive is not responsible if promotional or discount codes are not entered at checkout. Discount codes cannot be retroactively applied to orders or amounts refunded because a discount code was not entered. 

PREORDERS

If you place a Preorder on our site, please note the following:

  • Payment is collected at the time the order is placed, not when the item ships.
  • You may order In Stock items with Preorder items! In Stock items will ship immediately and Preorder items will ship separately with their own tracking number.
  • Estimated shipping dates are listed on the product page. Please check the product page for updates on the shipping timeline.
  • Occasionally items may be delayed. If a Preorder item is delayed beyond the original estimated shipping timeline posted on the product page, you may request a full refund to your original form of payment before the item ships. Once the item has shipped, you may return the item for store credit only according to the current return policy.
  • If you wish to return a Preorder item, you have 30 days from the day the order ships to postmark the return.
  • If you order an In Stock item with a Preorder item, you will only be charged shipping once.
  • Preorder items will ship via standard shipping and will take 3-10 business days to arrive unless an order contains ONLY the Preorder item and priority or express shipping is chosen at checkout.
  • Facebook and Instagram checkout cannot be used to purchase Preorder items per Facebook and Instagram rules.

SHIPPING

Note: Please expect shipping delays during the Holiday season.

Standard shipping within the continental United States is FREE with orders over $40. Orders under $40 cost $6.95 for standard shipping within the continental United States. Standard shipping to Alaska and Hawaii is $20. 

Shipping options within the continental United States include:

     Standard Shipping: 3-10 business days (plus processing).

     Priority: 2-4 business days (plus processing).

     Priority Express: 1-2 business days (plus processing). Cannot be used for addresses with PO Boxes.

INTERNATIONAL SHIPPING

We now ship to Canada! Orders will be shipped Standard International Shipping (6-20 business days) using USPS, UPS, or DHL at a flat rate of $22.95 USD. We currently do not offer expedited international shipping.

Customs and Duties:

Ivy & Olive does not pay any customs, duties, or taxes of any kind on International orders. Countries may or may not assess additional taxes and fees on your order when entering the country. We are not responsible for, and do not pay these fees.

ORDERS AND PROCESSING

All orders are processed within 1-4 business days for shipment. Business days do not include weekends or holidays. We will do our best to process Express orders asap for shipment.  

It is the responsibility of the customer to make sure the shipping address is entered correctly. If the address provided is incorrect and undeliverable, the customer will be responsible for any additional shipping fees that are incurred.

Ivy & Olive is NOT responsible for:

  • Stolen packages. Make sure you are shipping to a secure address.
  • Delays once a package has shipped with the shipping carrier.
  • Lost, missing, or damaged packages once a package has been shipped.  Please contact the shipping carrier directly to file a claim. Once a package has been scanned or marked as delivered, we do not offer refunds or replacements.
  • Additional delays due to weather, holiday, and USPS or UPS exceptions beyond our control.

We are not responsible if a package is not delivered in the guaranteed shipping time, and cannot be held liable for package delays with the shipping carrier (USPS, UPS, or otherwise). We will NOT refund additional shipping charges when a package fails to be delivered on time. Shipping charges are non refundable.