Payment & Shipping

PAYMENT

Payment is due at the time of checkout regardless of shipping. No order cancellations or modifications can be made after an order is placed.

We offer store credit for returns postmarked for return within 14 days of the date your order was delivered. We DO NOT issue refunds to the original method of payment. 

Please note: Ivy & Olive is not responsible if promotional or discount codes are not entered at checkout. Discount codes cannot be retroactively applied to orders or amounts refunded because a discount code was not entered. We do not do price adjustments after the order is placed. 

PREORDERS

Preorder items are made available for purchase prior to arrival and are reserved specifically for each customer. Estimated ship dates are clearly listed on the product page in the title of the product, in the product description, and in the order confirmation email.

By placing a preorder, you acknowledge and agree that:

  • Preorder items will not ship immediately and will ship on or around the estimated date provided.
  • Preorder purchases cannot be canceled, refunded, or charged back prior to shipment.
  • A chargeback filed before the preorder ship date is considered invalid, as the order remains within the agreed-upon fulfillment timeframe.
  • Payment is collected at the time the order is placed, not when the item ships.
  • You may order In Stock items with Preorder items! In Stock items will not ship until the Preorder item is available, and both will ship together. If you'd like the In Stock item(s) to ship immediately, we suggest placing two separate orders. 
  • Please check the product page or your order confirmation email for updates on the shipping timeline.
  • Occasionally items may be delayed. If a Preorder item is delayed 30 days or more beyond the original estimated shipping timeline posted on the product page, you may request a full refund to your original form of payment before the item ships. Once the item has shipped, you may return the item for store credit only according to the current return policy.
  • If you wish to return a Preorder item, you have 14 days from the day the order is delivered to postmark the return.
  • If you order an In Stock item with a Preorder item, you will only be charged shipping once.
  • Preorder items will ship via standard shipping and will take 3-10 business days to arrive unless an order contains ONLY the Preorder item and priority or express shipping is chosen at checkout.
  • Facebook and Instagram checkout cannot be used to purchase Preorder items per Facebook and Instagram rules.

SHIPPING

Note: Please expect shipping delays during the Holiday season.

Standard shipping within the continental United States is FREE with orders over $85. Orders under $85 cost $7.95 for standard shipping within the continental United States. Standard shipping to Alaska and Hawaii is $10.95. 

Shipping options within the continental United States include:

     Standard Shipping: 3-10 business days (plus processing).

     Priority: 2-4 business days (plus processing).

     Priority Express: 1-2 business days (plus processing). Cannot be used for addresses with PO Boxes.

It is the responsibility of the customer to make sure the shipping address is entered correctly. If the address provided is incorrect and undeliverable, the customer will be responsible for any additional shipping fees that are incurred.

Ivy & Olive is NOT responsible for:

  • Stolen packages once a package is marked as delivered. Make sure you are shipping to a secure address.
  • Delays once a package has shipped with the shipping carrier.
  • Lost, missing, or damaged packages once a package has been shipped. Please contact the shipping carrier directly to file a claim. Once the package tracking states the package has been scanned (or marked) as delivered, we do not offer refunds or replacements, and cannot be held accountable.
  • Additional delays due to weather, holiday, and USPS or UPS exceptions beyond our control.

We are not responsible if a package is not delivered in the guaranteed shipping time, and cannot be held liable for package delays with the shipping carrier (USPS, UPS, or otherwise). We will NOT refund additional shipping charges when a package fails to be delivered on time. Shipping charges are non refundable.

INTERNATIONAL SHIPPING

We now ship to Canada! Orders will be shipped Standard International Shipping (6-20 business days) using USPS, UPS, or DHL at a flat rate of $26.95 USD. We currently do not offer expedited international shipping.

Customs and Duties:

Ivy & Olive does not pay any customs, duties, or taxes of any kind on International orders. Countries may or may not assess additional taxes and fees on your order when entering the country. We are not responsible for, and do not pay these fees.

ORDERS AND PROCESSING

All orders are processed within 1-4 business days for shipment. Business days do not include weekends or holidays. We will do our best to process Express orders asap for shipment.