Returns
RETURN POLICY
To start a return or exchange, visit our returns portal here.
RETURNS
Returns are accepted for STORE CREDIT ONLY when postmarked within 30 days from your order date. Credit will be issued in the form of a digital gift card for the amount paid for the product. Shipping charges are non-refundable.
All merchandise must be returned in its original condition, UNWORN, UNWASHED, and with all tags attached. Returned items that contain makeup, deodorant, pet hair, smell of perfume or smoke, or other stains/odors, or are ripped or torn will be shipped back to you and you will be subject to additional shipping charges.
Final Sale items, accessories (including jewelry, belts, scarves, bags, hats, and hair accessories), gift cards, and items purchased with a 40% discount or more are FINAL SALE and non-returnable. **This includes discount codes and entire site sales.** Flash sales marked final sale are non-returnable.
Purchases that include a free gift must include that free gift if being returned.
Shoes must be returned in their original box and placed inside an additional protective shipping box. Shoes sent back with shipping labels or tape attached to the shoe box will result in a 20% restocking fee deducted from your store credit.
Please do not include any items you do not wish to return in the return package. Ivy & Olive is not responsible for items accidentally sent in the return package.
We are not responsible for damages to clothing due to incorrect sizing or improper handling.
Damaged merchandise must be reported to Ivy & Olive within 3 days of receiving your order or cannot be returned. If damaged items are received after the 3 day window you will be contacted and the item(s) will be shipped back to you and you will be subject to additional shipping charges. Please contact info@ivyandoliveboutique.com for assistance.
Due to different computer or screen resolutions, photography lenses, or indoor/outdoor lighting the exact colors of merchandise may vary. These situations do not qualify as defects, and the customer is responsible for return shipping if a return is made.
SIZE EXCHANGES
Size exchanges are accepted on non sale items. If you would like to make a size exchange, please send back your return per the return instructions and note on your return form which size you would like to exchange for. Once we receive and process your return, we will ship your new size to the address on file at no additional cost! **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive an email with store credit for the amount of the return.
International orders currently do not qualify for exchanges, and will be for store credit only if returned. International orders are responsible for return shipping and handling costs when making a return.
ABOUT RE:DO
Checkout with Re:do for $0.49 per order for free unlimited returns for store credit or exchanges on your order across the US. Didn't checkout with Re:do? You can still use the return portal to send back your return or exchange, and purchase a return label at discounted shipping rates thru Re:do for easy hassle free returns.
How to return your merchandise:
Please read the return policy above to ensure your return meets the requirements. If all requirements are met, follow the instructions below for easy, hassle-free returns!
- Access our returns portal using the link above. Please include your packing slip with your return package.
- Package merchandise for shipping in its original bag or box (or other protective shipping packaging) and include packing slip.
- If Re:do was not purchased with your order, the customer is responsible for return shipping and handling costs.
- If you prefer not to use our returns portal, please send back your return using a shipping carrier of choice and ship to:
Ivy & Olive
Attn: Returns
332 Catalina Drive
Mooresville, NC 28117
Returns will be processed within 5-10 business days once we receive your items. If your return meets the requirements and is accepted, you will receive an email with your store credit gift card once your return is processed.
If you have any questions regarding the above policies or anything that was not answered, contact info@ivyandoliveboutique.com and we will be happy to help.