OUR HOLIDAY RETURN POLICY IS EFFECTIVE STARTING NOVEMBER 15th, 2023.
The Return Policy Window is extended for the Holiday Season. Items purchased November 15, 2023 thru December 25, 2023 have until January 24, 2024 to return a purchase for Store Credit Only. We do not offer Refunds to the Method of Payment! Items purchased prior to November 15, 2023 are not eligible for the Holiday Return Policy.
Final Sale items, accessories (including jewelry, belts, bags, scarves, hats, and hair accessories), and gift cards are FINAL SALE regardless of our Holiday Return Policy. Items must be returned in the condition in which you received, unworn and unwashed. Do not include additional items not listed on the packing slip.
Returns are accepted for STORE CREDIT ONLY (that never expires) when postmarked within 30 days from your order date. Credit will be issued in the form of a digital gift card for the amount paid for the product. Shipping charges are non-refundable.
All merchandise must be returned in its original condition, UNWORN, UNWASHED, and with all tags attached. Returned items that contain makeup, deodorant, pet hair, smell of perfume or smoke, or other stains/odors, or are ripped or torn will be shipped back to you and you will be subject to additional shipping charges.
Final Sale items, accessories (including jewelry, belts, scarves, bags, hats, and hair accessories), gift cards, and items purchased with a 40% discount or more are FINAL SALE and non-returnable. **This includes discount codes and entire site sales.** Flash sales marked final sale are non-returnable.
Purchases that include a free gift must include that free gift if being returned.
Shoes must be returned in their original box and placed inside an additional protective shipping box. We will not accept returns if the shoe box is damaged or has shipment stickers attached.
Please do not include any items you do not wish to return in the return package. Ivy & Olive is not responsible for items accidentally sent in the return package.
We are not responsible for damages to clothing due to incorrect sizing or improper handling.
Damaged merchandise must be reported to Ivy & Olive within 3 days of receiving your order or cannot be returned. If damaged items are received after the 3 day window you will be contacted and the item(s) will be shipped back to you and you will be subject to additional shipping charges. Please contact firstname.lastname@example.org for assistance.
Due to different computer or screen resolutions, photography lenses, or indoor/outdoor lighting the exact colors of merchandise may vary. These situations do not qualify as defects, and the customer is responsible for return shipping if a return is made.
Size exchanges are accepted on non sale items. If you would like to make a size exchange, please send back your return per the return instructions and note on your return form which size you would like to exchange for. Once we receive and process your return, we will ship your new size to the address on file at no additional cost! **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive an email with store credit for the amount of the return.
How to return your merchandise:
Please read the return policy above to ensure your return meets the requirements. If all requirements are met, follow the instructions below for easy, hassle-free returns!
- Fill out the return form linked here and include it with your return package.
- Package merchandise for shipping in its original bag or box (or other protective shipping packaging) and include the original invoice and return form in your return package.
- Return items to:
Ivy & Olive
332 Catalina Drive
Mooresville, NC 28117
- We suggest using a return method that provides a tracking number for your reference. Ivy & Olive is not responsible for lost or damaged packages.
- The customer is responsible for return shipping and handling costs.
Returns will be processed within 5-10 business days once we receive your items. If your return meets the requirements and is accepted, you will receive an email with your store credit gift card once your return is processed.
If you have any questions regarding the above policies or anything that was not answered, contact email@example.com and we will be happy to help.