Returns
RETURN POLICY
To start a return or exchange, visit our returns portal here.
RETURNS
Returns are accepted for STORE CREDIT ONLY when postmarked for return within 14 days from the date your order was delivered. Credit will be issued in the form of a digital gift card for the amount paid for the product. Shipping charges are non-refundable. No order cancellations or modifications can be made after an order is placed.
All merchandise must be returned in its original condition, UNWORN, UNWASHED, and with all tags attached. Returned items that contain makeup, deodorant, pet hair, smell of perfume or smoke, or other stains/odors, or are ripped or torn will be shipped back to you and you will be subject to additional shipping charges. If accepted, returned items not in original condition may be subject to a 20% restocking fee deducted from your store credit.
Final Sale items, accessories (including jewelry, belts, scarves, bags, hats, and hair accessories), gift cards, and items purchased with a 40% discount or more are FINAL SALE and non-returnable. **This includes discount codes and entire site sales.** Flash sales marked final sale are non-returnable.
Purchases that include a free gift must include that free gift if being returned.
Shoes must be returned in their original box and placed inside an additional protective shipping box. Shoes sent back with shipping labels or tape attached to the shoe box will result in a 20% restocking fee deducted from your store credit.
Please do not include any items you do not wish to return in the return package. Ivy & Olive is not responsible for items accidentally sent in the return package.
We are not responsible for damages to clothing due to incorrect sizing or improper handling.
Damaged merchandise must be reported to Ivy & Olive within 2 days of receiving your order or cannot be returned. If damaged items are received after the 2 day window you will be contacted and the item(s) will be shipped back to you and you will be subject to additional shipping charges. Please contact info@ivyandoliveboutique.com for assistance. Damages that occur after items are worn do not qualify for returns or refunds.
Due to different computer or screen resolutions, photography lenses, or indoor/outdoor lighting the exact colors of merchandise may vary. These situations do not qualify as defects, and the customer is responsible for return shipping if a return is made.
HOLIDAY APPAREL
Holiday apparel including holiday themed sweaters, clothing, and pajamas must be post marked for return by December 24th. After December 24th, it becomes FINAL SALE.
HOLIDAY RETURN POLICY
The Return Policy Window is extended for the Holiday Season. Items purchased starting November 19th have until January 6th to post mark a return for Store Credit Only. We do not offer Refunds to the Method of Payment! Items purchased prior to November 19th are not eligible for the Holiday Return Policy. This excludes Holiday themed apparel and pajamas, which cannot be returned after December 24th.
Final Sale items, accessories (including jewelry, belts, bags, scarves, hats, and hair accessories), and gift cards are FINAL SALE regardless of our Holiday Return Policy. Items must be returned in the condition in which you received, unworn and unwashed. Do not include additional items not listed on the packing slip.
EXCHANGES
Exchanges are accepted on non sale items. If you would like to make an exchange, please visit our return portal here and select the items for exchange. Once we receive and process your return, you will receive an invoice to pay any additional amount owed on the exchange, plus a $7.95 shipping fee if the exchange value is below $85. We will ship your exchange to the address on file. **Please note: Items are not held until the exchange process is complete. If the size you requested is unavailable, you will receive an email with store credit for the amount of the return.
International orders currently do not qualify for exchanges, and will be for store credit only if returned. International orders are responsible for return shipping and handling costs when making a return.
ABOUT CHECKOUT+
Checkout with Checkout+ for $1.04 per order for free returns for store credit on your order across the US. Free returns covers the cost of shipping the item(s) back to Ivy & Olive, returns are eligible for store credit only. Didn't checkout with Checkout+? You can still use the return portal to send back your return, and purchase a return label at discounted shipping rates thru Re:do for easy hassle free returns.
How to return your merchandise:
Please read the return policy above to ensure your return meets the requirements. If all requirements are met, follow the instructions below for easy, hassle-free returns!
- Access our returns portal using the link above. Please include your packing slip with your return package.
- Package merchandise for shipping in its original bag or box (or other protective shipping packaging) and include packing slip.
- If Checkout+ was not purchased with your order, the customer is responsible for return shipping and handling costs.
- If you prefer not to use our returns portal, please send back your return using a shipping carrier of choice and ship to:
Ivy & Olive
Attn: Returns
332 Catalina Drive
Mooresville, NC 28117
Returns will be processed within 4 business days once we receive your items. If your return meets the requirements and is accepted, you will receive an email with your store credit gift card once your return is processed.
Store credit expires 1 year from the date it is issued.
If you have any questions regarding the above policies or anything that was not answered, contact info@ivyandoliveboutique.com and we will be happy to help.